Support Center
How can we help?
Find answers, learn best practices, and get support for AI ShipMate.
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Video Tutorials
Step-by-step video guides for getting started
Quick Help Guides
Get started quickly with these step-by-step guides.
How to classify a product
- 1Enter your product description in the search box
- 2Select the destination country
- 3Click "Classify" to get your HS code
- 4Review confidence score and alternatives
Understanding confidence scores
- 185-95%: High confidence - quick verification recommended
- 280-84%: Moderate confidence - add more details for better accuracy
- 3Below 80%: Add materials, features, or intended use
Managing your account
- 1View remaining credits in your dashboard
- 2Upgrade plans from the Pricing page
- 3Export lookup history from your profile
- 4Contact support for billing issues
System Status
All Systems OperationalHS Code ClassificationOperational
User AuthenticationOperational
Payment ProcessingOperational
API ServicesOperational
Need More Help?
Our support team is ready to assist you with any questions or issues.
Average response time: Within 24 hours